5.1 Production time:
The production time to make a product ready for shipment is individual and depends on the medium, nature, artistic effort and size of the product.
It is impossible to predict an exact date, however, the artist will produce the product in a reasonable time frame and will make every effort to meet requested deadlines. The time frame can vary greatly and is dependent on certain times of the year (such as Christmas) and the artist's order situation.
Generally, traditionally created artwork takes 1-4 weeks, digital artwork takes 1-5 business days, and art prints take 2-7 business days to complete. The customer can find more details in the respective offer description on the website GittaGsArt.
There is no legal claim to the adherence to certain deadlines. All dates are non-binding. Further claims, in particular according to §280 Abs.2 BGB or a reduction of the purchase price due to change of dates are excluded in any case.
5.2 Delivery and shipping conditions:
The product will be delivered via shipping worldwide to the delivery address provided by the customer when placing the order, unless otherwise agreed.
Digital products are sent to the customer's e-mail address immediately after completion.
For logistical reasons, self-collection is only possible for traditionally produced artworks.
Shipping costs are usually not charged to the customer, unless the customer requests a faster shipping method than standard delivery (see also 3.2 of the GTC).
In this case, the following applies: Any additional delivery and shipping costs (such as express shipping) will be shown separately during the ordering process, but are included in the total price for the customer.
These extra costs are not refundable in case of return or revocation after the goods are in the manufacturing process.
The risk is transferred to the customer as soon as the seller has delivered the product to the carrier (according to §447 Abs.1 BGB). The choice of the forwarder is incumbent on the seller, unless otherwise agreed individually.
The seller shall ensure that the product is packed properly, protected against damaging influences and based on condition and dimensional requirements.
In the case of multiple orders, it is usually mandatory that products are shipped separately to ensure protection during transport.
Original art and art prints are always shipped separately due to packaging differences and different manufacturing locations.
While originals are shipped from the seller's location in Germany, art prints are shipped from international locations (USA, Mexico, Latvia, Spain and Australia) close to the customer.
If possible, items are preferably shipped with a tracking number.
The seller will send a corresponding tracking link to the customer by email as soon as tracking data is available.
In case of transport damage, the carrier is liable according to its terms and conditions, over which the seller has no influence. In particular, the seller assumes no liability for improper transport.
If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the costs incurred by the seller as a result.
GittaGsArt is not responsible for delivery addresses incorrectly provided by the customer, if the customer has not received or picked up his delivery after tracking indicates that a delivery has been delivered, in the case of mispersonalization or other errors attributable to the customer.
The customer shall bear the costs of resending.
If force majeure (natural disasters, war, civil war, terrorist attack) makes the delivery or other service permanently impossible, an obligation to perform on the part of GittaGsArt is excluded. Amounts already paid will be refunded by GittaGsArt without delay.
In addition, GittaGsArt can refuse performance, insofar as this requires an effort that is grossly disproportionate to the customer's interest in fulfilling the purchase contract, taking into account the content of the purchase contract and the dictates of good faith. Amounts already paid shall be refunded by GittaGsArt without delay.
5.3 Estimated delivery times:
1 business day for digital files
1 business day for digital files
All delivery times given by GittaGsArt are non-binding.
These delivery times are only guidelines and refer to standard shipping. The seller will do its utmost to meet the estimated delivery times given, but cannot guarantee them.
The actual delivery time depends on which shipping method (see 5.4 of the GTC) the customer chooses.
There may occasionally be delays in delivery, which unfortunately are beyond the control of the seller.
Peak periods such as Christmas, Easter or public holidays, as well as weather conditions, industrial action, COVID-19 circumstances and the like may cause such delays.
In the event of a significant change in the delivery date, the Seller shall notify the Customer without undue delay as soon as it becomes aware thereof.
Further claims, especially according to §280 Abs.2 BGB (German Civil Code) or a reduction of the purchase price due to change of delivery dates are excluded in any case.
5.4 Shipping methods:
The free shipping usually offered by GittaGsArt and the estimated delivery times given here refer to standard shipping.
If express shipping is desired (approx.1-9 business days), the customer must contact the seller by e-mail so that it can be checked whether a faster delivery may be possible.
In case of express shipping, free shipping is excluded. These extra costs are not refundable in case of return or effective cancellation after the goods are in the manufacturing process.
5.5 Refusal to accept delivery:
In the case of a purchase contract, the customer is obliged to pay for and accept the goods.
The refusal of acceptance, as well as the return of the goods without comment does not constitute an effective revocation according to the legal right of revocation, so that the purchase contract remains valid.
GittaGsArt is therefore still entitled to the full purchase price payment.
The customer is obliged to bear the costs of the (unfree) return.
The same applies to shipping costs incurred if the seller is to resend the goods to the customer. (Therefore, please let us know if you want the goods to be sent to you again).
Import taxes, customs duties and possible extra costs (see 3.4 of the GTC), which the seller has pointed out according to the GTC, do not entitle the customer to refuse acceptance. The purchase contract remains in force even in this case.
Repayments can only be made in the event of an effective revocation.
When purchasing the products offered by GittaGsArt, the customer has NO right of withdrawal according to § 312g Abs.2 Nr.1 BGB. (see also 4) of the AGB)